The Impact of Communication between CEOs and CIOs on their Shared Views of the Current and Future Role of IT

This research compares the views of CEOs and CIOs in the same organizations about the relative richness of four communications media (face-to-face, e-mail, business memo, telephone), and the current and future roles of IT in their organizations. Overall, CEOs are found to be more optimistic about the expected impacts of future IT projects. Organizations in which there was greater shared vision about the future role of IT also reported more frequent CEO/CIO communications utilizing communications channels perceived to be richer: face-to-face and e-mail.