| Abstract: | Experienced users who query search engines have a complex behavior. They explore many topics in parallel, experiment with query variations, consult multiple search engines, and gather information over many sessions. In the process they need to keep track of search context — namely useful queries and promising result links, which can be hard. We present an extension to search engines called SearchPad that makes it possible to keep track of ‘search context' explicitly. We describe an efficient implementation of this idea deployed on four search engines: AltaVista, Excite, Google and Hotbot. Our design of SearchPad has several desirable properties: (i) portability across all major platforms and browsers; (ii) instant start requiring no code download or special actions on the part of the user; (iii) no server side storage; and (iv) no added client–server communication overhead. An added benefit is that it allows search services to collect valuable relevance information about the results shown to the user. In the context of each query SearchPad can log the actions taken by the user, and in particular record the links that were considered relevant by the user in the context of the query. The service was tested in a multi-platform environment with over 150 users for 4 months and found to be usable and helpful. We discovered that the ability to maintain search context explicitly seems to affect the way people search. Repeat SearchPad users looked at more search results than is typical on the Web, suggesting that availability of search context may partially compensate for non-relevant pages in the ranking. |
