| 顾客满意的特性及顾客满意度的测量 |
| |
| 引用本文： | 于志鹏. 顾客满意的特性及顾客满意度的测量[J]. 机械管理开发, 2004, 0(4): 121-122 |
| |
| 作者姓名： | 于志鹏 |
| |
| 作者单位： | 山西煤矿机械制造有限责任公司,山西,太原,030031 |
| |
| 摘 要： | 通过对顾客满意特性的总结和分析，结合自身的实际情况，确定相应的顾客满意度评价的标准，并运用所收集到的有关顾客满意方面的信息，根据自身设定和建立的数字模型来对顾客满意度进行测量，以得到有效的持续改进。
|
| 关 键 词： | 顾客满意 满意度 测量 特性 |
| 文章编号： | 1003-773X(2004)04-0121-02 |
| 修稿时间： | 2004-04-13 |
Custamer Satisfaction Features and Measurement of Satisfactory Degrees |
| |
| Yu Zhipeng. Custamer Satisfaction Features and Measurement of Satisfactory Degrees[J]. Mechanical Management and Development, 2004, 0(4): 121-122 |
| |
| Authors: | Yu Zhipeng |
| |
| Abstract: | By summarization and analysis of customer satisfaction features combined with self conditions to determine a correspondent appraisal standard of eustomer satisfactory degree and use the information collected from customers to set up a digital model which can be used for satisfactory degree measurement and for effective improvement continuously. |
| |
| Keywords: | Customer satisfaction Satisfactory degree Measurement Charateristics |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
