| 有线电视客户服务系统建设方案 |
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| 引用本文： | 薛山,刘鹏. 有线电视客户服务系统建设方案[J]. 中国有线电视, 2006, 0(13): 1296-1300 |
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| 作者姓名： | 薛山 刘鹏 |
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| 作者单位： | 胶南市广播电视局,山东,胶南,266400 |
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| 摘 要： | 结合有线电视行业的业务特点，从多方面论述组建客户服务中心的必要性和重要意义，详细介绍有线电视行业组建客户服务中心的具体方案，与传统的服务方式加以比较，阐述系统的特点和工作原理。
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| 关 键 词： | 有线电视 客户服务 智能服务 |
| 文章编号： | 1007-7022（2006）13-1296-05 |
| 收稿时间： | 2006-04-10 |
| 修稿时间： | 2006-04-10 |
The Establishment Project of the Customer Service System of CATV |
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| XUE Shan,LIU Peng. The Establishment Project of the Customer Service System of CATV[J]. China Cable Television, 2006, 0(13): 1296-1300 |
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| Authors: | XUE Shan LIU Peng |
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| Abstract: | Combining the operation characteristic of the CATV industry, this chapter discusses the necessity and important significance to establish the center of customer service from many aspects. It introduces particularly the project to set up the center of customer service of the CATV industry and compares it with the conventional service manner in detail. Then it discusses the trenchancy characteristic and work principle of this serv ice system. |
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| Keywords: | CATV customer service intellect service |
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