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Importance of organizational structure for TQM success and customer satisfaction |
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| Authors: | García-Alcaraz Jorge Luis Montalvo Francisco Javier Flor Sánchez-Ramírez Cuauhtémoc Avelar-Sosa Liliana Saucedo José Antonio Marmolejo Alor-Hernández Giner |
| Affiliation: | 1.Department of Industrial and Manufacturing Engineering, Autonomous University of Ciudad Juarez, Av. del charro 450 Norte. Col. Partido Romero, Z.C., 32310, Ciudad Juárez, Chihuahua, Mexico ;2.Department of Electric Engineering, University of La Rioja, Luis de Ulloa 20, 26004, Logro?o, La Rioja, Spain ;3.Division of Research and Postgraduate Studies, Tecnológico Nacional de México/I.T. Orizaba, Oriente 9 #852, Col. Emiliano Zapata, 94320, Orizaba, Veracruz, Mexico ;4.Facultad de Ingeniería, Universidad Panamericana, Augusto Rodin 498, 03920, Mexico City, Mexico ; |
| Abstract: | Wireless Networks - This paper reports a structural equation model to relate three critical success factors for total quality management (TQM) (i.e. managerial commitment, role of quality... |
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