| 试论物业管理服务质量的提高 |
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| 引用本文： | 陈伟文. 试论物业管理服务质量的提高[J]. 建筑经济, 2009, 0(8) |
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| 作者姓名： | 陈伟文 |
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| 作者单位： | 佛山市汇恒物业管理有限公司,广东,佛山,528000 |
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| 摘 要： | 从分析影响业主对物业管理服务质量评价的心理因素入手,结合业主的心理需求和思维定势,探讨了如何提高业主的心理认同度、满意度和惊喜度,进而逐步实现物业管理服务质量的有效提升。
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| 关 键 词： | 心理因素 物业管理 服务质量 |
Discussion on the Promotion of Property Management Service Quality |
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| CHEN Weiwen. Discussion on the Promotion of Property Management Service Quality[J]. Construction Economy, 2009, 0(8) |
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| Authors: | CHEN Weiwen |
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| Abstract: | By analyzing the psychological factors of property management evaluations of owners, combined with the psychological demands and mindsets, the paper discusses how to improve the psychological acceptance, satisfaction degree and pleasant amazement, to achieve the goal of promoting the property management service quality. |
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| Keywords: | psychological factor property management service quality |
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