Team cognition in a cyber defense context: focus on social support behaviors

In the face of increasingly prominent cyber security issues, the organization of cyber team analysts has become crucial to thwart cyber threats. Few studies have examined the functioning of the team and the interaction between individuals in a cyber defense context and how the context influences team adaptation. The present study investigates team cognition in a cyber defense context and in particular the nature of task- or team-centered communication among analysts during a cyber defense simulation exercise. Results indicate that markers of situation assessment and shared mental models are both strategically present and linked. Nevertheless, the frequency of these markers varies depending on the quantity and quality of problems encountered; in particular, variations in social support behaviors are observed. Decreasing social support behaviors during high level activities suggests the adaptation of social behaviors depending on the threats and attacks on the system. Theoretical and practical implications are discussed in terms of theories and potential consequences for strategic adaptation and team resilience.