Investigating the relationship between perceived risks in communication and ICT-enabled communicative behaviors

We examine employees’ perceptions of communication problems in the workplace and their active communication behavioral responses when multiple information communication technologies (ICTs) are available for use. Through the lens of the situational theory of publics, we shed light on how employees adapt to increasing communication demands. We uncovered active technology-mediated behavior such as information gaining, action, and social interaction seeking, and their association with perceived risk (i.e., message, information and action). Findings suggest that technology-mediated communication behaviors are not only enabled by the use of ICTs but behavior also involves appropriate structuring of single and multiple ICTs to manage problems encountered during communication.