基于营销业务系统的智能化客户档案管理

通过拓展营销业务应用系统功能，将业扩流程中记录工作过程的纸质资料全部转换为电子图像并随业务处理保存在系统服务器中，实现了客户档案从实物管理向数字化、智能化管理的转变。保证了业扩报装服务质量，提高了管理水平。智能化客户档案管理系统适用于业扩报装、变更用电、计量故障、申请校表等各类用电业务、客户档案管理以及对电力客户的售后服务。

Smart customer profiles management based on marketing business system

The function of marketing business application system is expanded. All paper infmvnation which records working process is converted into electronic images during business expan- sion process and is saved in the system server along with the busi- ness process. The work realizes the customer profiles from physical to digital, intelligent management, ensures the business expansion service quality, improve the management level. Intelligent custom- er profiles management system is applicable to the industry ex- panding, meters alteration, measuring fault, applying for meters proofreading and other kinds of electricity business customer pro- files management and after-sales service for power customers.