Work-oriented development of knowledge-based systems: a case for multiple perspectives

System development is strongly influenced by the perspectives used by system developers. Current development methods for knowledge-based systems are based on an information processing perspectives of experts and users which has been criticized by a number of researchers. The paper argues that work-oriented development of knowledge-based systems requires the parallel use of multiple perspectives (including the information processing perspective), and that the use of any single perspective is potentially dangerous. As an example of the importance of using multiple perspectives, thepaper presents the situated action perspective, and shows how it complements the information processing perspective.