养老设施适老化产品满意度多层次模糊综合评价

目的 养老设施适老化产品设计是养老环境研究体系中的重要内容，老年群体满意度是评判其设计品质的重要依据。对养老设施适老化产品满意度进行测评研究，为适老化产品优化提出建议。方法 搜集、筛选感性词汇，运用层次分析法确立以感性词汇为基础的养老设施适老化产品满意度评价指标体系。基于SPSS因子分析确定问卷设计，计算指标权重。针对上海某养老设施，运用模糊综合评价法进行老年群体满意度评价。结论 老年群体对该养老设施适老化产品达到基本满意水平。通过Pearson相关系数分析发现影响适老化产品老年群体满意度的显著因子，得出基于老年群体满意度的养老设施适老化产品优化设计策略。研究结果有望推进适老化产品的设计思考与完善。

Multi-level Fuzzy Comprehensive Evaluation of Satisfaction of Age-appropriate Products in Elderly Facilities

The design of age-appropriate products in elderly facilities is an important content in the aged environment research system. The satisfaction of the elderly group is an important basis for judging the design quality. The paper aims to investigate and evaluate the satisfaction of age-appropriate products for elderly facilities, and put forward suggestions for the age-appropriate products optimization. The evaluation index system for age-appropriate products satisfaction based on sentiment words was established by collecting and screening sensitive words and using analytic hierarchy process. The questionnaire design was determined based on SPSS factor analysis, and indicator weights were calculated. Then the elderly satisfaction was evaluated using fuzzy comprehensive evaluation method for an elderly facility in Shanghai. The elderly population is basically satisfied with age-appropriate products of elderly facilities. By Pearson correlation coefficient analysis, significant factors affecting the elderly population satisfaction are found, and the optimal design direction based on it is explored. The research results are expected to promote the design thinking and improvement of age-appropriate products.