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浅谈以人为本的消毒柜客户需求调研方法
作者单位:西安工程大学机电工程学院
摘    要:在开发新的消毒柜和改进一款消毒柜之前,了解客户需求能够拉动产品向好的方向发展并且达到事半功倍的效果,消毒柜调研也要做到以人为本,因此调研的方法显得十分重要。本文以统计学理论表述客户需求和客户愿望,将从了解客户需求的整个过程来研究阐述调研方法。

关 键 词:以人为本  客户满意度  客户需求  调研方法

People-Oriented Customer Needs Investigation Method of Disinfection Cabinets
DING Feng. People-Oriented Customer Needs Investigation Method of Disinfection Cabinets[J]. Art And Design, 2008, 0(12)
Authors:DING Feng
Abstract:Before develops new disinfection cabinets and improves a disinfectant,understanding customer needs can pulling a good direction to the development of products and achieve the multiplier effect,the disinfected research should be people-oriented,so the method of research is very important.The paper expressed customer needs and aspirations of customers based on statistical theory,studied the investigation method from the whole process of customer demands.
Keywords:people-oriented   customer satisfaction   customer demand   research methods
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