Evaluating causes and consequences of turnover intention among IT workers: the development of a questionnaire survey

Abstract

In this paper we describe the process of developing a questionnaire survey that evaluates the causes and consequences of turnover intention among information technology (IT) workers, with specific attention to issues of importance to women and minorities within the IT workforce. The questionnaire development process consisted of four steps:

1. Creation of the initial questionnaire from a literature review of existing scales

2. Pilot study using interviews to test the questionnaire

3. Modifications to the questionnaire based on feedback from the pilot study

4. Implementation of the revised questionnaire survey.

The process used for the development of the questionnaire survey is systematic and addresses issues specific to the IT workforce, in particular the underrepresentation of women and minorities in the IT workforce. The questionnaire survey allows the collection of reliable and valid data on causes and effects of retention and intention to turnover, thus making it possible to better understand the reasons for the underrepresentation of women and minorities in the IT workforce.