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Culture wars in the workplace: Interpersonal subtlety, emotional expression, and the self-concept.
Authors:Turner   Rebecca A.
Abstract:Culture wars can occur when the beliefs and habits of one cultural group come to dominate the norms of the workplace, making it difficult for members of other groups to be included, understood, and to attain success. It is proposed that a role for psychology is to find applications for the knowledge and understanding the psychologists have gained from decades of research on interpersonal communication, emotional expression, and the self-concept, and how culture influences each of these. Consulting psychologists are increasingly being called upon to address the challenge of working effectively in global and diverse teams. To respond at a state-of-the-art level, the consultants need to provide research-based training materials and knowledge to managers and other leaders. (PsycINFO Database Record (c) 2010 APA, all rights reserved)
Keywords:social-organizational psychology   coaching and culture   management and diversity   interpersonal processes in organizations   emotional expression
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