IT best practices: CIO wisdom

The CIO Institute formed in January 2002 is a subsidiary of the nonprofit Eastern Technology Council, an organization that focuses on supporting business in the greater Philadelphia metropolitan area. The CIO Institute members are ask to contribute chapters to a best practice volume for IT. The resulting volume revealed three major categories of IT best practices that can make your IT group a positive force in the enterprise. This article excerpts, analyzes, and represents these CIOs' collected wisdom, as represented in the book, entitled CIO Wisdom II: More Best Practices (2005).