Developing Skype-Based Reference Services |
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Authors: | Char Booth |
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Affiliation: | Ohio University Libraries, Alden Library Room 206, Ohio University , Athens, OH, 45701 |
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Abstract: | ABSTRACT Internet voice and video calling have demonstrated a dramatic rise in quality in the past several years and have quickly become communication technologies with a disruptive impact on society. Librarians, who regularly adopt such technologies in outreach and public services, should evaluate Web-calling programs as potential sources of innovative reference programming. This article describes the development of Skype video and Internet telephony pilot reference services at the Ohio University Libraries and considers the utility of Skype and VoIP in a library setting. |
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Keywords: | Disruptive technology Internet telephony Skype video chat video reference virtual reference VoIP Web calling |
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