基于服务设计的片剂药品分剂量包装包容性设计研究

目的 从药品包装研究现状与分剂量问题出发，基于服务设计方法和包容性设计原则对片剂药品分剂量包装进行研究，提升片剂药品分剂量包装的包容性。方法 面对当前片剂药品包装在分剂量服药需求下安全性、便利性、兼容性的问题，首先通过访谈法了解患者服药现状和需求;其次，运用服务设计方法中用户画像和用户旅程图工具构建各类用户模型，并挖掘接触点、痛点与机会点;最后，针对接触点进行分剂量泡罩包装的包容性设计，并运用对照测试、可用性量表和用户满意度问卷进行评估。结果 通过服务设计方法能从全流程挖掘各类片剂服药患者的分剂量需求，推导的分剂量泡罩包装设计具有较强的包容性，在满足各类患者片剂药品分剂量服药需求的同时提升其用药体验的满意度。结论 本研究能有效解决片剂药品包装的分剂量问题，同时改善各类患者的用药体验满意度，为药品包装的包容性设计发展提供了实践依据。

Inclusive Design of Tablet Division Packaging Based on Service Design

Based on the research status and division issues of drug packaging, the work aims to study the tablet division packaging through service design methodology and inclusive design principles to improve the inclusivity of tablet division packaging. To address the safety, convenience, and compatibility issues of tablet division packaging in medication needs of divided dose, patient interviews were conducted to understand their current medication status and needs. Personas and journey maps of service design methodology were used to construct different user models and explore touchpoints, pain points and opportunities. Finally, the inclusive design of divided blister packaging was carried out according to the touchpoints, and it was evaluated by control test, usability scale and user satisfaction questionnaire. Through the service design method, the dose demand of patients taking tablets in the whole process was explored. The deduced divided dose blister packaging design was more inclusive, which could meet the dose demand of patients taking tablets and improve the satisfaction of their medication experience. This study can effectively address the tablet division needs of patients and improve their medication experience satisfaction based on the inclusive design principles and of service design methodology, which provides practical evidence for the development of inclusive design in drug packaging.