A note on mixed exponential approximations for Gi/G/1 waiting times

A method is offered for the effective estimation of the stationary waiting-time distribution of the GI/G/1 queue by a (possibly nonconvex) mixed exponential CDF. The approach relies on obtaining a generalized exponential mixture as an approximation for the distribution of the service times. This is done by the adaptation of a nonlinear optimization algorithm previously developed for the maximum-likelihood estimation of parameters from mixed Weibull distributions. The approach is particularly well-suited for obtaining the delay distribution beginning from raw interarrivai and service-time data.