Intel's incident-free culture: a case study

The occupational ergonomic program that Intel's newly established manufacturing plant in Israel implemented in 1997 helped prevent injuries and also marked the launch of a whole new approach to ergonomics. A key element in the success of the seven-point program was a strong commitment from management, which came to regard this plan as a vital strategic element in the new plant's success. Comprehensive, top-down planning imposed obligations on all elements in the manufacturing spectrum, from suppliers to contractors to employees. Work requirements were set; cooperation with the plant's occupational health professionals was established; and long-term reporting and instruction systems were developed. Extensive ergonomic training was a crucial factor in integrating ergonomic procedures into the organization's day-to-day activities. Along with this instructional program, ergonomic engineers implemented a strict measuring system to ensure that each ergonomic activity would be performed according to schedule. By the time the factory opened its gates and began to produce, a vigorous ergonomic environment had emerged and employees were displaying an ergonomic mindset that also impinged upon their non-work activities. As a result of the successful implementation of the program, Intel's ergonomic program has become a model for Israeli industry. This paper presents a full ergonomic program that besides supplying the Intel plant with solutions was unique enough to impact the whole Israeli industry.