智慧厨电产品适老化包容性交互设计案例研究

随着智能家居技术的不断成熟，对生活品质有更高要求的老年用户成为智能家电的有力消费者。然而，当下的智能家居产品却忽略了老年用户的使用需求及特征，使用户在使用中操作不便且体验不佳。以老年用户为研究对象，以提升其使用智慧厨电产品的体验感为研究目标。在智能家居层面，通过对相关品牌的适老化策略分析和厨电市场细分，总结出适老化厨电发展趋势及设计机会点；在适老化层面，通过构建用户画像和用户旅程地图，研究了老年用户特征及厨电场景下的需求与使用习惯。在设计研究阶段，以厨电产品适老化设计准则为理论指导，结合老年用户习惯认知及技术调研的结论，完成一款兼顾智能化和包容性的智慧厨电产品设计。让老年人能够更得心应手地使用厨电产品，也让他们在使用适老化的人机交互后，轻松享受智能技术带来的便利。

An Elderly-friendly Inclusive Interactive Design Case for Smart Kitchen Appliances

With the continuous maturity of smart home technology, elderly users who have higher requirements for life quality are becoming powerful consumers of smart home appliances. However, the current smart home products ignore the needs and characteristics of elderly users, making them inconvenient to operate and have poor experience in using products. With the elderly users as the research object, the work aims to improve their experience of using smart kitchen appliances. At the smart home level, the elderly-friendly strategy of relevant brands and market segmentation of kitchen appliances are analyzed, and the development trend and design opportunities of elderly-friendly kitchen appliances are summarized. At the elderly-friendly level, the characteristics of elderly users and their needs and usage habits in kitchen appliances scenarios are studied by constructing user portraits and user journey maps. In the design research stage, elderly-friendly design guidelines are taken as the theoretical guidance. Combined with the cognitive habits of elderly users and the findings of technical research, a smart kitchen appliance product design that is both intelligent and inclusive is completed. It allows the elderly to use kitchen appliances more comfortably, and also allows them to easily enjoy the convenience brought by smart technology after using the elderly-friendly human-computer interaction.