| Affiliation: | a Royal Melbourne Institute of Technology, Centre for Management Quality Research, Bundoora, Victoria, Australiab Multinational Alliance for the Advancement of Organisation Excellence and QUEST, Decision & Information Technologies Department, Robert H. Smith School of Business, College Park, Maryland, U.S.A.c Lockheed Martin Engineering Management Program, College of Engineering and Applied Science, University of Colorado at Boulder, Boulder, Colorado, U.S.A.d Information Systems and Management Sciences, College of Business Administration University of Texas at Arlington, Arlington, Texas, U.S.A. |
