| 基于D-S理论与QFD结合的物流服务产品设计 |
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| 引用本文： | 刘丹,陈冰. 基于D-S理论与QFD结合的物流服务产品设计[J]. 武汉理工大学学报(信息与管理工程版), 2014, 0(4): 517-522 |
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| 作者姓名： | 刘丹 陈冰 |
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| 作者单位： | 福州大学八方物流学院,福建福州350108 |
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| 基金项目： | 国家社会科学基金资助项目（12BJY069） |
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| 摘 要： | 针对B2C电子商务物流的全过程,利用证据理论协同处理需求信息,应用质量功能展开法实现需求到服务的转换,设计了相应的物流服务产品。研究结果表明,为了满足B2C电子商务物流的需求,快递企业只有提供订单服务、仓储服务、运输与配送服务、末端派送服务及重构信息系统等全过程服务,才能实现自身在B2C电子商务物流服务领域的特色及竞争优势。
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| 关 键 词： | B2C电子商务业 物流服务产品 质量功能展开 证据理论 |
Logistics Services Design Based on D-S Theory and QFD |
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| LIU Dan,CHEN Bing. Logistics Services Design Based on D-S Theory and QFD[J]. Journal of Wuhan University of Technology(Information & Management Engineering), 2014, 0(4): 517-522 |
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| Authors: | LIU Dan CHEN Bing |
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| Affiliation: | ( School of All- trans of Logistics, Fuzhou University, Fuzhou 350108, China.) |
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| Abstract: | The whole process of logistics about B2 C e-commerce industry was discussed.The D-S theory was applied to co-process demand information and quality function deployment was used to transfer demand to service.The corresponding logistics service product was designed.The results indicate that,in order to satisfy the logistics requirements of B2 C e-commerce industry,the courier companies have to provide whole process of service including order service,warehousing services,transportation and distribution services,terminal delivery service,and reconstruction information systems.Thus the courier companies can achieve their own competitive advantages in the field of B2 C e-commerce logistics services. |
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| Keywords: | B2C e-commerce industry logistics services product quality function deployment D-S evidence theory |
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