| 分析型CRM的软件体系结构 |
| |
| 引用本文： | 李海明,吴建林,张雷. 分析型CRM的软件体系结构[J]. 计算机工程与应用, 2002, 38(5): 110-112 |
| |
| 作者姓名： | 李海明 吴建林 张雷 |
| |
| 作者单位： | 北京邮电大学计算机科学与技术学院,北京100876 |
| |
| 摘 要： | 随着客户关系管理概念的普及推广,各厂家的CRM产品及人们对CRM的讨论层出不穷,由于这些讨论大多集中在CRM的功能、效益及发展前景等方面,因而对CRM本身的软件体系结构却未能形成统一的标准。该文针对CRM系统中重要的支撑部分-分析型CRM,依据层次化体系结构和中间件的思想,提出一种分析型CRM的分层软件体系结构。
|
| 关 键 词： | 客户关系管理(CRM) 分析型CRM 软件体系结构 分层结构 中间件 |
| 文章编号： | 1002-8331-(2002)05-011-03 |
| 修稿时间： | 2001-03-01 |
The Software Architecture of Analytical CRM |
| |
| Li Haiming Wu Jianlin Zhang Lei. The Software Architecture of Analytical CRM[J]. Computer Engineering and Applications, 2002, 38(5): 110-112 |
| |
| Authors: | Li Haiming Wu Jianlin Zhang Lei |
| |
| Abstract: | Lots of CRM products,as well as discussions of them,have emerged endlessly as the result of the popularization of the concept of Customer Relationship Management.But most of the discuss focus on the function,benefit from it and future development of CRM,other than the unification of the software architecture of CRM.Based on the theory of layered system and middleware,this paper propose s a feasible layered software architecture for analytical CRM. |
| |
| Keywords: | Customer Relationship Management (CRM) analytical CRM software architecture layered structure middleware |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
