Smartphone use during the leisure theme park visit experience: The role of contextual factors |
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Authors: | Valentina Kirova Tan Vo Thanh |
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Affiliation: | 1. La Rochelle Business School – Excelia Group, CRM, IRGO EA 4190, 102 rue de Coureilles, 17024 La Rochelle Cedex 1, France;2. La Rochelle Business School – Excelia Group, CEREGE EA 1722, 102 rue de Coureilles, 17024 La Rochelle Cedex 1, France |
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Abstract: | Recent studies indicate the increasingly important role of smartphones in the customer experience. This research proposes and empirically validates a conceptual framework capturing the influence of five contextual factors on the types and intensity of smartphone use and therefore on the leisure experience during a theme park visit. A mixed research protocol combining an ethnographic approach, leisure experience narratives, and phenomenological interviews is constructed. Because of the secluded nature of theme parks, smartphones play a key role during downtime periods and thus allow visitors to enhance their leisure experience through relational and hedonic use. |
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Keywords: | Corresponding author Leisure experience Smartphone use Contextual factors Theme park |
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