| 供电公司用电营业抄核收流程改进 |
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| 引用本文： | 詹乔松,谢兴华. 供电公司用电营业抄核收流程改进[J]. 江西电力, 2006, 30(2): 33-34,40 |
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| 作者姓名： | 詹乔松 谢兴华 |
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| 作者单位： | 九江供电公司,江西,九江,332000;兴国县供电公司,江西,兴国,342400 |
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| 摘 要： | 该文按“专业化分工、扁平化管理”模式,改进现行用电营业抄核收流程,解决了原流程存在的众多问题。改进后的程序加快了电费回收,为客户提供了优质服务,提高了企业的管理水平和经济效益。
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| 关 键 词： | 抄表 收费 流程管理 客户服务 |
| 文章编号： | 1006-348X（2006）02-33-02 |
| 收稿时间： | 2005-11-07 |
| 修稿时间： | 2005-11-07 |
Flow Process Improvement of Copy, Check and Charge on Energy Business in Power Supply Company |
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| Zhan Qiao-song,Xie Xing-hua. Flow Process Improvement of Copy, Check and Charge on Energy Business in Power Supply Company[J]. Jiangxi Electric Power, 2006, 30(2): 33-34,40 |
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| Authors: | Zhan Qiao-song Xie Xing-hua |
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| Abstract: | According to the mode of "classified according to specialization",the present flow of copy,check and charge are improved,It solves many problem existed in original process flow,The process flow after improvement quicken charge electricity rate,providing good service for customer.It also increases management level and economic efficiency of enterprise. |
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| Keywords: | copy meter charge process management customer service |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
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