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Self-deception, impression management, and consumer satisfaction with mental health treatment.
Authors:Sabourin  Stéphane; Bourgeois  Lise; Gendreau  Pierre; Morval  Monique
Abstract:The strength of the relationship between two major components of social desirability (self-deception and impression management) and consumer satisfaction with mental health treatment was determined in a study of 81 former outpatients of a university psychology clinic. Ss completed the Self-Deception Questionnaire and the Other-Deception Questionnaire by H. A. Sackheim and R. C. Gur (1978) and the Client Satisfaction Questionnaire. Correlational analyses revealed that consumer satisfaction reports were associated with self-deception and impression management. These findings are discussed in terms of the validity of client satisfaction measures. (PsycINFO Database Record (c) 2010 APA, all rights reserved)
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