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| 产品改进的质量屋中顾客需求排序的集成方法 | |
| 引用本文： | 李延来,唐加福,姚建明,雒兴刚,焦明海,徐捷.产品改进的质量屋中顾客需求排序的集成方法[J].计算机集成制造系统,2008,14(10). |
| 作者姓名： | 李延来 唐加福 姚建明 雒兴刚 焦明海 徐捷 |
| 作者单位： | 1. 东北大学,流程工业综合自动化教育部重点实验室,辽宁,沈阳,110004 2. 清华大学,经济管理学院,北京,100084 3. 东北大学软件学院,辽宁,沈阳,110004 |
| 基金项目： | 国家自然科学基金，国家自然科学基金，国家自然科学基金，中国博士后科学基金 |
| 摘 要： | 研究了产品改进的质量屋中顾客需求的排序问题.首先,根据企业及其竞争对手产品的竞争性评价和效用评价,建立了对应每一个顾客的顾客需求重要度优化模型.通过拉格朗日函数求解这些优化模型,确定对应于每一个顾客的顾客需求重要度,进而利用群决策的有关方法,确定了各项顾客需求的基本重要度.其次,引入实现顾客需求满意度的改进日标的重要度慨念,并通过平衡记分卡、比例标度法和层次分析法的集成,确定了实现各项顾客需求满意度的改进日标的重要度.最后,基于顾客需求的基本重要度、实现顾客需求满意度的改进目标的重要度和归一化的顾客需求"卖点"的合成,确定了产品改进的重要度,进而对产品改进中各项顾客需求进行优先排序,并以实例说明了方法的应用. |
| 关 键 词： | 质量屋 质量功能展开 产品设计 顾客满意 顾客需求 重要度 排序 |
Integration methodology for prioritizing customer requirements in house of quality for product improvement |
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| LI Yan-lai,TANG Jia-fu,YAO Jian-ming,LUO Xing-gang,JIAO Ming-hai,XU Jie.Integration methodology for prioritizing customer requirements in house of quality for product improvement[J].Computer Integrated Manufacturing Systems,2008,14(10). | |
| Authors: | LI Yan-lai TANG Jia-fu YAO Jian-ming LUO Xing-gang JIAO Ming-hai XU Jie |
| Affiliation: | LI Yan-lai1,TANG Jia-fu1,YAO Jian-ming2,LUO Xing-gang1,JIAO Ming-hai1,XU Jie3(1.Ministry of Education Key Lab of Integrated Automation of Process Industry,Northeastern University,Shenyang 110004,China,2.School of Economics & Management,Tsinghua University,Beijing 100084,3.School of Software,China) |
| Abstract: | Prioritization of customer requirements in House of Quality(HOQ)for product improvement was investigated by an integrated method.By using the competitiveness evaluation data and utility values of the products of a company and its competitors,the optimal model to determine the importance ratings of customer requirements corresponding to each selected customers was constructed and resolved by using Lagrange function,then the fundamental importance ratings of customer requirements were acquired by using group ... |
| Keywords: | house of quality quality function deployment product design customer satisfaction customer requirement importance rating prioritization |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |