Expected versus experienced neck comfort |
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Authors: | Joyce M A Bouwens Udo W Schultheis Suzanne Hiemstra‐van Mastrigt Peter Vink |
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Affiliation: | 1. Zodiac Seats US, Gainesville, Texas, USA;2. Delft University of Technology, Delft, The Netherlands |
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Abstract: | There is certainly room for economy‐class travelers to make their trips more pleasant. A travel pillow might improve comfort. In this study, the comfort expectations and experience of travel pillows were examined. Comparing these 2 aspects indicated that it is not always possible to predict the comfort experience associated with a product based on a picture, and that there is a discrepancy between expected and experienced comfort. Experienced comfort is highest for travel pillows that restrict head movements in all directions in order to maintain a neutral posture. The results of this study also support earlier studies that suggested that discomfort experience can be predicted by observing the number of participants’ in‐seat movements; more movements result in higher experienced discomfort. |
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Keywords: | aircraft seat design expectations neck support passenger comfort travel pillow |
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