The influence of country-of-origin stereotypes on consumer responses to food safety scandals: The case of the horsemeat adulteration |
| |
| Affiliation: | 1. Department of Human Studies, LUMSA University, Rome, Italy;2. Department of Marketing, University of Antwerp, Antwerp, Belgium;3. Department of Business and Management, LUISS Guido Carli University, Rome, Italy;1. Division of Public Health, Michigan State University, 200 East 1st Street, Flint, MI 48502, USA;2. DeVries & Associates, 2261 105th Lane NW, Coon Rapids, MN 55433, USA;3. Food Fraud Initiative, Michigan State University, 1129 Farm Lane, East Lansing, MI 48824, USA;1. Royal Veterinary College, University of London, United Kingdom;2. Department of Agricultural & Resource Economics, University of Arizona, United States;3. Department of Agricultural & Resource Economics, University of California, Davis, United States;1. Research Institute of Organic Agriculture, Frick, Switzerland;2. Newcastle University, Newcastle upon Tyne, United Kingdom;3. Queen’s University, Belfast, United Kingdom;4. China National Research Institute of Food & Fermentation Industries, Beijing, China;5. Agroscope, Swiss Competence Center for Agricultural Research, Taenikon, Switzerland;6. China National Center of International Research on Food Authenticity Technologies, China |
| |
| Abstract: | Food safety scandals are recurring events in the food industry worldwide and companies are not immune to these incidents. However, there is a paucity of studies that examine how consumers evaluate and respond to brands involved in food crises and how consumers’ prejudicial views about brands may bias these responses. Following attribution theory, the current study analyzes the psychological mechanisms through which consumers form judgments about a brand’s culpability in the aftermath of a food safety scandal. Furthermore, this study assesses how the dimensions of a brand’s country-of-origin (perceived competence and perceived warmth) affect the mechanism of blame attribution.A real food crisis, the 2013 European horsemeat adulteration scandal, provides the framework for an experimental study with 816 Italian consumers. The results show that perceived country-of-origin warmth diminishes consumers’ perceptions of internal locus, stability, and controllability of the food incident, thus decreasing consumers’ attributions of blame toward the faulty brand. Perceived competence increases consumers’ perceptions of the controllability of the harmful behavior which leads to higher attributions of blame. Higher blame attribution leads to lower intentions to buy the brand in the future. Furthermore, when consumers perceive the food scandal as highly severe and when they are highly ethnocentric, perceived competence diminishes consumers’ perceptions of internal locus and stability of the food incident.The theoretical contribution of the study and practical implications for food brand managers are addressed. |
| |
| Keywords: | Food crisis Food safety scandal Attribution of blame Country-of-origin National stereotypes Experimental research |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
