| 关于"呼叫中心管理实务"实践教学培养学生职业能力的探索 |
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| 引用本文： | 金芝英.关于"呼叫中心管理实务"实践教学培养学生职业能力的探索[J].长沙通信职业技术学院学报,2011,10(1):15-18. |
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| 作者姓名： | 金芝英 |
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| 作者单位： | 浙江邮电职业技术学院,浙江杭州,310005 |
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| 摘 要： | 职业能力培养是实践教学的主要任务之.文章结合笔者多年来从事"呼叫中心管理实务"课程实践教学,探讨"呼叫中心管理实务"实践教学中通过课程设计贯穿职业能力培养的理念,创建学生职业能力培养的途径,对改进"呼叫中心管理实务"课程实践教学、提高学生的创新能力提出了新的思路.
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| 关 键 词： | 实践教学 职业能力 情景模拟式教学 项目式教学 |
Exploration on fostering students' professional abilities in the practical teaching of Call Center Management Practices |
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| JIN Zhi-ying.Exploration on fostering students' professional abilities in the practical teaching of Call Center Management Practices[J].Journal of Changsha Telecommunications and Technology Vocational,2011,10(1):15-18. |
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| Authors: | JIN Zhi-ying |
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| Affiliation: | JIN Zhi-ying(Zhejiang Technical College of Posts & Telecom,Hangzhou,Zhejiang,China 310005) |
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| Abstract: | Professional abilities training is one of the main tasks in practical teaching.Combined with the practical teaching of the course Call Center Management Practices,this paper expounds the idea of fostering students' professional abilities during the curriculum design when teaching Call Center Management Practices.It discusses the ways to fostering students' professional abilities and the new thinking on improving the practical teaching of the course to raise students' innovation abilities. |
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| Keywords: | practical teaching professional abilities scenarios simulation teaching project approach |
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