Managing e-government implementation in China: A process perspective |
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| Authors: | Adela J. Chen Shan L. Pan Jinglong Zhang Wayne Wei Huang Simin Zhu |
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| Affiliation: | 1. Department of Management Information Systems, Terry College of Business, University of Georgia, United States;2. Department of Information Systems, School of Computing, National University of Singapore, Singapore;3. Management School, Huazhong University of Science & Technology, China;4. Department of Management Information Systems, College of Business, Ohio University, Athens, OH, United States;5. Antai School of Management & Economics, Shanghai Jiaotong University, China |
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| Abstract: | Launching a municipality-wide e-government program is an extensive, meticulously planned initiative involving ambitious goals and large-scale operational transformation. This has been particularly true in Shanghai, an urban area, occupying approximately the same area as New York or London. Here we report on our study of a social security smart card project developed and now operating in Shanghai. From the perspectives of modularity and societal learning, this case study demonstrates how localized e-government efforts may be implemented throughout the tiers of the municipal government, to present an e-government model that can be diffused to other parts of the country. |
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| Keywords: | E-government Modularity Societal learning Municipal government |
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