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Time to Success in Offshoring Business Processes

Authors:

Thomas Hutzschenreuter Arie Y. Lewin Stephan Dresel

Affiliation:

(1) Dietmar Hopp Endowed Chair of Corporate Strategy and Electronic Media Management, WHU – Otto Beisheim School of Management, Vallendar, Germany;(2) The Fuqua School of Business, Duke University, Durham, US

Abstract:

•	This paper contributes to the emerging debate about offshoring of support functions in international business research. We analyze the success of offshoring activities and focus on the time a firm takes to achieve its expected cost savings and its targeted service level.

Keywords:
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