| 基于变因素集和多语义粒度的用户满意度评价方法研究 |
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| 引用本文： | 赵丽萍,张兴瑞. 基于变因素集和多语义粒度的用户满意度评价方法研究[J]. 组合机床与自动化加工技术, 2004, 0(6): 40-42 |
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| 作者姓名： | 赵丽萍 张兴瑞 |
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| 作者单位： | 西安交通大学,CIMS研究中心,陕西,西安,710049;机械制造系统国家重点实验室,陕西,西安,710049 |
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| 摘 要： | 文章提出了基于变因素集和多语义粒度的进行用户满意度评价的思想,采用模糊综合评价法构建了基于变因素集和多语义粒度的用户满意度评价模型,并给出了相应的应用实例.该方法充分考虑到用户的多样性,体现了以用户为中心的思想,使得评价的结果更加准确可靠.
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| 关 键 词： | 用户满意度评价 模糊评价 变因素集 多语义粒度 |
| 文章编号： | 1001-2265(2004)06-0040-03 |
| 修稿时间： | 2003-10-14 |
Research on method of multi-semantic granularity and variable factor set based customer satisfaction evaluation |
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| ZHAO Liping ZHANG Xingrui. Research on method of multi-semantic granularity and variable factor set based customer satisfaction evaluation[J]. Modular Machine Tool & Automatic Manufacturing Technique, 2004, 0(6): 40-42 |
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| Authors: | ZHAO Liping ZHANG Xingrui |
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| Affiliation: | ZHAO Liping ZHANG Xingrui |
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| Abstract: | In this paper, the idea of multi-semantic granularity and variable factor set based customer satisfaction evaluation is presented, the model is built on the basis of fuzzy evaluation method and corresponding application example is given. In the method, diversity of customers is considered adequately, the idea of customer-centered is fully incarnated, so more reliable evaluation result is obtained. |
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| Keywords: | customer satisfaction evaluation fuzzy evaluation variable factor set multi-semantic granularity |
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