| 基于多Agent的网络化售后服务系统研究 |
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| 引用本文： | 刘子绪,于天彪,巩亚东,于戈,王宛山.基于多Agent的网络化售后服务系统研究[J].组合机床与自动化加工技术,2007(7):99-102. |
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| 作者姓名： | 刘子绪 于天彪 巩亚东 于戈 王宛山 |
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| 作者单位： | 1. 东北大学,机械工程与自动化学院,沈阳,110004
2. 东北大学,信息科学与工程学院,沈阳,110004 |
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| 基金项目： | 高等学校博士学科点专项科研项目 |
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| 摘 要： | 为了提高产品的售后服务质量和服务效率，提出了一种基于多Agent采用网络技术和现代通信技术进行产品售后服务的新型售后服务模式——网络化售后服务。研究了网络化售后服务系统的体系结构、工作流程及售后服务请求信息的任务指派与列队，并在理论研究的基础上开发了网络化售后服务原型系统，验证了网络化售后服务系统的可靠性、实用性和高效性。
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| 关 键 词： | 网络化制造 多智能体 售后服务 故障诊断 |
| 文章编号： | 1001-2265（2007）07-0099-04 |
| 修稿时间： | 2007-02-27 |
Study on System of Networked After-sales Service Base on Multi-agent |
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| LIU Zi-xu,YU Tian-biao,GONG Ya-dong,YU Ge,WANG Wan-shan.Study on System of Networked After-sales Service Base on Multi-agent[J].Modular Machine Tool & Automatic Manufacturing Technique,2007(7):99-102. |
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| Authors: | LIU Zi-xu YU Tian-biao GONG Ya-dong YU Ge WANG Wan-shan |
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| Abstract: | Indoor to improve the quality and efficiency of after-sales service, presents a new mode of aftersales service, networked after-sales service,that base on the multi-agent technique, network technique and modem communications technique. The architecture and workflow of the networked after-sales service system were researched; the method of assign and rank of after-sales service information was studied. Base on these a prototype system of networked after-sales service was established and the security, practicability and high efficiency of it were proved. |
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| Keywords: | networked manufacturing multi-agent after-sales service fault diagnosis |
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