LIY: learn-it-yourself software interfaces

An increasing number of people are becoming users of unfamiliar software. They can be genuinely "new" computer users or part of a growing group who are transferring skills and knowledge from a familiar product such as a word processor to a functionally similar, but different, unfamiliar one. The problem for users in this position is that they do not have access to training courses to teach them how to use such software and are usually forced to rely on text-based documentation. LIY is a method for producing computer-based tutorials to teach the user ofasoftware product.This paper describes how LIY is, in turn, (1) a method for application system design which recognizes the need for tutorial design (a task analysis and user interface specification provide information structures that are passed to the tutorial designer); (2) a support environment for the tutorial designer (in addition to prompting for courseware for nodes in the task analysis, LIY provides a ready-made rule base for constraining the degree of learner control available while the tutorial is in use. The designer is able to tailor this rule base for a specific tutorial); and (3) a tutorial delivery environment (the tutorial adapts to individual learners and offers a degree of learner control).