Designing information artefacts for knowledge workers |
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| Authors: | David Y Lees Peter J Thomas |
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| Affiliation: | (1) Faculty of Computer Studies and Mathematics, University of the West of England, Coldharbour Lane, BS16 1QY Bristol, UK |
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| Abstract: | This paper describes the characteristics of technology to support the  knowledge worker through an analysis of the model of knowledge which they embody. The disparity between this model and the post-industrial model of knowledge, coupled with examples of technologies that are designed more sympathetically towards the post-industrial model, provides insights that motivate a design approach explicity focused on addressing the requirements and circumstances of the knowledge worker. |
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| Keywords: | Collaborative work Design principles Information artefacts Knowledge worker Personal technologies |
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