| 集客业务综合运营支撑系统建设 |
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| 引用本文： | 傅强.集客业务综合运营支撑系统建设[J].中国有线电视,2021(1). |
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| 作者姓名： | 傅强 |
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| 作者单位： | 江苏省广电有线信息网络股份有限公司苏州分公司 |
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| 摘 要： | 本系统以集客业务全生命周期支撑为核心,以全流程驱动为主线。系统重点实现了基础信息管理、业务流程管理、计费账务管理、资源告警管理、服务质量管理、数据视图管理等功能模块,有效提升了集客业务建设效率、服务质量和管理水平。
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| 关 键 词： | 集客业务 运营支撑 移动工单 |
Construction of Enterprise-business Operation Support System for Customer Service |
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| FU Qiang.Construction of Enterprise-business Operation Support System for Customer Service[J].China Cable Television,2021(1). |
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| Authors: | FU Qiang |
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| Affiliation: | (Jiangsu Broade asting Cable Information Network Co.,Itd,Suzhou Branch,Suzhou 215000,China) |
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| Abstract: | This system takes the whole life cycle support of customer gathering business as the core, and takes the whole process driving as the main line.The system focuses on the realization of basic information management, business process management,billing and accounting management,resource alarm management, service quality management, data view management and other functional modules, which effectively improves the efficiency of customer service construction, service quality and management level. |
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| Keywords: | group business operation support mobile work order |
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