门诊动态溢流排队系统感性和理性退出率分析

在现实医疗服务中，面对医生座席数量供不应求的现状，采用传统的双队列独立排队系统很难高效利用医院资源。对此，在不改变医院现有资源的情况下设置系统动态用来合理配比各门诊患者容量，在传统双队列独立排队系统的基础上建立动态溢流门诊排队生灭模型，并考虑患者在感性与理性因素下退出系统的概率，便于更准确地分析系统的真实状态。借助ProModel这一灵活、可靠的离散事件仿真软件，将模型可视化研究，并与传统的门诊排队模型进行对比分析。仿真结果显示，新型排队模型的队列平均长度、患者等待时间等服务指标均优于传统的排队模型。

Analysis of exit rate with perceptual and rational factors in outpatient dynamic overflow queuing system

In the practical application of medical service system, under the short supply of doctor seats, traditional double-queue independent queuing system is inadequate for sufficient utilization of hospital resources. In this regard, this paper built a dynamic system to allocate reasonably the capacity of each outpatient queuing system without increasing the current hospital resources. Furthermore, this paper modeled the dynamic overflow outpatient queuing system to improve the traditional double-queue independent queuing system, and considered the probability of exiting system under perceptual and rational factors to analyze accurately the real condition of system. With the help of ProModel, a flexible and reliable discrete event simulation software, this paper analyzed and compared visually the dynamic model with traditional outpatient queuing model. The simulation results show that the average queue length, waiting time of patients and other service indices of the new overflow queuing model are superior to those of traditional queuing model.