| 个人网上银行的可用性测试与评价 |
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| 引用本文： | 李倩,孙林岩,吴疆,张婧,田焱. 个人网上银行的可用性测试与评价[J]. 工业工程与管理, 2008, 13(6) |
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| 作者姓名： | 李倩 孙林岩 吴疆 张婧 田焱 |
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| 作者单位： | 西安交通大学,管理学院,陕西,西安,710049;清华大学,工业工程系,北京,100084 |
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| 基金项目： | 国家自然科学基金 |
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| 摘 要： | 随着网络技术与传统金融业务的结合，网上银行对于服务提供者和顾客的重要性已经初见端倪。论文使用问卷与实验相结合的方式，从用户的行为特点以及用户与个人网上银行构成的人机系统的角度对个人网上银行的可用性．进行了测试与评价，总结出目前个人网上银行在登录界面、菜单设置和业务模块设计中主要存在的可用性问题。结论为提高商业银行网上银行的竞争力提供了部分参考。
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| 关 键 词： | 个人网上银行 人机系统 可用性 |
Usability Testing and Assessing of Personal Internet Banking |
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| LI Qian,SUN Lin-yan,WU Jiang,ZHANG Jing,TIAN Yan. Usability Testing and Assessing of Personal Internet Banking[J]. Industrial Engineering and Management, 2008, 13(6) |
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| Authors: | LI Qian SUN Lin-yan WU Jiang ZHANG Jing TIAN Yan |
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| Affiliation: | LI Qian~1,SUN Lin-yan~1,WU Jiang~2,ZHANG Jing~1,TIAN Yan~1 (1.School of Management,Xi'an Jiaotong University,Xi'an,Shaanxi 710049,China,2.Industrial Engineering Department,Tsinghua University,Beijing 100084,China) |
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| Abstract: | As traditional financial industry is involved more and more in the internet technology,internet banking is getting bankers'attention.By combining the questionnaires and experiments,this paper investigated the usability of personal internet banking from the view of users'behavior features and man-computer interaction.The usability problems of different personal internet banking are summarized as well,which will provide some advices for the bankers. |
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| Keywords: | personal internet banking man machine interaction usability |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
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