Measuring emotional reactions of university students towards a Student Information System (SIS): A Turkish university case

Studies on user emotion as a vital part of the user experience have been increasing over the last decade. These studies indicate that it is important to take the user emotions into account when developing usable interfaces. Previous studies demonstrated that user's positive emotion towards a system could lead to good user experience and the system success. Although, users' emotions on Information Systems (IS) have been studied in the literature widely, this is not the case for Student Information Systems (SIS). For these reasons, 324 undergraduate students' emotions on a Turkish University's SIS were collected through Turkish version of Emotion Words Prompt List (EWPL-TR) to investigate whether students' emotions can differ based on their demographic information, their dis/liked features on a SIS or their recommendations for increasing usability of a SIS. Analysing users' emotional variations amongst different user characteristics is valuable because focusing on these variations has the potential to raise the quality of the user experience and learning experience with an IS. The results of this study will be important for developers who want to support their users by increasing the quality of their users' experience with a system, particularly in a learning environment.