办公场景下的企业疫情期间效率管理服务设计研究

将服务设计引入效率管理及系统创新中,提出针对企业在新型冠状病毒肺炎疫情防护期间高效办公的设计流程方法。结合层次分析法,对企业服务系统中的利益相关者及效率管理接触点进行重要度排序,构建利益相关者地图,再通过服务蓝图对高效办公流程进行可视化的呈现。针对疫情期间企业跨地域、多种办公形式并存的管理现状,提出了通过目标管理、任务分解和及时反馈等方法,提高企业的办公效率。以拙雅国家级工业设计中心办公模式为案例进行论证,强调了服务设计的核心在于以人为本,通过企业办公系统优化,最终形成了高效的办公流程,为服务设计在企业管理方向上的创新提供了有效的解决方案。

Efficient Office System of Enterprises During Epidemic Based on Service Design

This paper integrates service design into efficiency management and system innovation, and proposes a design process method for enterprises to work efficiently during the prevention against COVID-19. Combined with the AHP, it sorts the importance of the stakeholders and efficiency management touchpoints in the enterprise service system, builds a stakeholder map, and then visualizes the efficient office processes through the service blueprint. Aiming at the current management situation of cross-regional and multi-office co-existence of enterprises in the epidemic outbreak, this paper proposes methods such as target management, task decomposition,and timely feedback to improve the office efficiency of enterprises. Taking the office model of Joya National Industrial Design Center as a case for demonstration, it emphasizes that the core of service design is human-centered. Through the optimization of the corporate office system, an efficient office process is finally formed, which provides effective solutions for service design innovation in the direction of enterprise management.