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| 工程项目建设监理的业主满意度分析 | |
| 引用本文： | 杨耀红,张俊华,曹继辉. 工程项目建设监理的业主满意度分析[J]. 华北水利水电学院学报, 2003, 24(2): 70-73 |
| 作者姓名： | 杨耀红 张俊华 曹继辉 |
| 作者单位： | 1. 西安交通大学,陕西,西安,710049 2. 华北水利水电学院,河南,郑州,450011 3. 北京国建监理公司,北京,100037 |
| 摘 要： | 根据一般顾客满意度模型 ,提出了项目业主对工程项目施工监理的满意度模型 .根据工程项目的具体特点 ,把项目业主满意度分析分为目标和过程 2部分 ,并对如何计算工程项目质量、进度、成本 3大目标的满意度进行了讨论 ,指出在评价过程满意度时要考虑隐变量和测量变量 2项指标 |
| 关 键 词： | 工程项目 工程监理 业主满意度 满意度模型 |
| 文章编号： | 1002-5634(2003)02-0070-04 |
| 修稿时间： | 2002-12-30 |
Analysis on Employer Satisfaction with Construction Supervision for Engineering Project |
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| YANG Yao hong ,?ZHANG Jun hua ,?CAO Ji hui. Analysis on Employer Satisfaction with Construction Supervision for Engineering Project[J]. Journal of North China Institute of Water Conservancy and Hydroelectric Power, 2003, 24(2): 70-73 | |
| Authors: | YANG Yao hong ?ZHANG Jun hua ?CAO Ji hui |
| Affiliation: | YANG Yao hong 1,?ZHANG Jun hua 2,?CAO Ji hui 3 |
| Abstract: | A new employer satisfaction index (ESI) model to supervision for engineering project construction is founded on general customer satisfaction indexes. Based on specific characteristic of engineering project, ESI analysis should be divided into two parts: objects and process, and how to evaluate the satisfaction indexes to three objects of quality,schedule,cost is discussed Main concealed variables and measured variables which should be considered when evaluating process is also discussed |
| Keywords: | project management engineering project engineering supervision employer satisfaction indexes satisfaction index model |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |