Responses to 9/11 reveal opportunities— and barriers—for commercial ADR

The fallout for conflict resolution professionals from the terrorist attacks of Sept. 11, 2001, strikes at the core of their existence: What do they do? What do they provide? Maria R. Volpe and Staci Strobl, of New York, have been looking broadly at the question of “deliverables” since 9/11. They discuss the business ADR aspects of that research, and provide lessons the profession should have learned.