基于KANO模型的“未来学习中心”教育家具服务系统设计

目的 针对高校建设“未来学习中心”的发展趋势,设计配套的教育类家具产品服务系统,提升学习体验与效率。方法 采用KANO模型对样本进行分析,从教育家具发展趋势中整合出四个维度共19组的产品需求指标,展开用户问卷分析,以梳理“家具系统与学习活动”的关系,从而实施教育家具服务系统的设计。结果 根据需求点的优先级排序,对学习空间的场景进行划分,形成服务系统图与蓝图,设计家具产品单元模块,规划教育家具的空间组合布局,从而形成教育家具服务系统。结论 通过对学习者的行为需求进行分析,从而展开服务设计研究,划分出“共创”“协作”“智慧”“专注”四类学习场景下的家具模块,创新学习场景,助推我国高等教育“未来学习中心”的试点建设。

ZHOU Yi-de, CHEN Chi

The work aims to design an educational furniture product system according to the development trend of the "Future Learning Center" in universities, so as to improve learning experience and efficiency. KANO model was used to carry out quantitative statistics on the sample. According to the development trend of educational furniture, 19 sets of product requirement indicators were integrated from four dimensions and a questionnaire survey was conducted to sort out the relationship between "furniture systems and learning activities", thus designing the educational furniture service system. According to the priority of demand points, the scene of learning space was divided, the service system diagram and blueprint were formed, the furniture product unit module was designed, and the spatial combination layout of educational furniture was planned, thus forming the educational furniture service system. Through the analysis of the behavioral needs of learners, the research on service design is carried out and four types of furniture product system modules are classified under the scenes of "co-creation learning, collaborative learning, smart learning, and focused learning", which innovates in the learning scenes and facilities the pilot construction of China''s "Future Learning Center" in higher education.