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| 以标准化建设为抓手 促进社会管理创新 | |
| 作者单位： | 济南市政府市民服务热线办公室 |
| 摘 要： | In recent years, the Jinan Public Service Hotline 12345 (the Hotline) has employed the systematology thought to guide the hotline service standardization, strived to build up a 24-hour service government and explored an innovative way of public service management where the Government are closely connected with the mass people and the citizens proactively supervise |
| 关 键 词： | 热线服务 政府失灵 系统论思想 公共服务 人民群众 服务管理 社会管理 标准化 |
Comprehensive Standardization Promotes Social Management Innovation |
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| Affiliation: | Jinan Municipal Office for Public Service Hotline 12345 |
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| 本文献已被 CNKI 维普 等数据库收录！ | |