| 呼叫中心在宁夏电力公司信息客服中的应用 |
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| 引用本文： | 张吉生.呼叫中心在宁夏电力公司信息客服中的应用[J].电力信息化,2013,11(3):54-57. |
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| 作者姓名： | 张吉生 |
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| 作者单位： | 宁夏电力公司信息通信分公司,宁夏银川,750001 |
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| 摘 要： | 国家电网公司信息化SG186工程建成了全球规模最大的一体化集团企业级信息系统,国家电网公司信息化的快速发展,对信息系统运行维护技术支撑能力提出了更高要求,单一的服务已经不能满足客户的需求。文章介绍了呼叫中心技术原理,研究了国家电网公司发展信息运行呼叫中心系统的必要性和可行性,提出了宁夏电力公司信息运行呼叫中心的建设方案和应用成果,最后总结了信息运行呼叫中心在国家电网公司客户服务中的作用。
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| 关 键 词： | 宁夏电力 信息运行 呼叫中心 |
Application of Call Center to Ningxia Electric Power Company Customer Service |
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| ZHANG Ji-sheng.Application of Call Center to Ningxia Electric Power Company Customer Service[J].Electric Power Information Technology,2013,11(3):54-57. |
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| Authors: | ZHANG Ji-sheng |
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| Affiliation: | ZHANG Ji-sheng (Information and Communication Branch, Ningxia Electric Power Corporation, Yinchuan 750001, China) |
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| Abstract: | The SG 186 informatization project of state grid corporation has built the world＇s largest integrated group enterprise information system. With the rapid development of informatization, a single service meets customers＇ requirements no longer. Thus, state grid corporation demands for higher technical support capability of information system operation and maintenance. This paper introduces the technical principles of the call center technology, studies the necessity and feasibility of developing the call center system, proposes a construction solution of the call center system and concludes the roles of information operation call center in customer services. |
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| Keywords: | Ningxia electric power company information operation call center |
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