An empirical examination of a process-oriented IT business success model |
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Authors: | Terry Anthony Byrd Nancy W Davidson |
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Affiliation: | (1) Department of Management, College of Business, Auburn University, Auburn, AL, 36849;(2) School of Business, Auburn University at Montgomery, 7300 University Drive, Montgomery, Alabama, 36117-3596 |
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Abstract: | The value of information technology (IT) to modern organizations is almost undeniable. However, the determination of that
value has been elusive in research and practice. We used a process-oriented research model developed using two streams of
IT research to examine the value of IT in business organizations. One stream is characterized by examining how IT and non-IT
variables affect other so-called IT success variables. The second stream is commonly referred to as IT business value, defined
as the contribution of IT to firm performance. The resulting research model is referred to in our paper as the IT business
success model. Data was collected from 225 top IS executives in fairly large organizations to empirically examine several
hypotheses derived from theory concerning the causal nature of the IT business success model. A set of measures for the IT
business success model was developed through an intense investigation of the IT literature. The measures were tested for validity
and reliability using confirmatory factor analysis. The hypotheses that resulted from past research and conceptually illustrated
in the research model were assessed using structural equation analysis. The implications of these findings and the limitations
of the study are discussed in an effort to contribute to building a process-oriented theory base for IT business success at
the organizational level of analysis. |
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Keywords: | IT success IT impact IT strategy Business strategy IT applications Firm performance |
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