Workflow technology-based monitoring and control for business process and project management

In this paper the application of workflow technology to monitor, control and coordinate business processes and projects is proposed. The conceptual characteristics of processes and projects as well as their management needs in the functions of planning, execution, monitoring and control are compared. The general design of the proposed system is then developed, with an application example. The proposed monitoring and control system provides proactive tracking of the flow of work and information, and of the utilization and commitment of resources. The design supports hierarchical management of the project and/or business process, allowing concerned persons to visualize and to utilize it in different levels of abstraction, as necessary. The application of workflow technology also provides additional benefits in facilitating communication, documentation and re-utilization.