| 铁路客户服务中心桌面辅助系统的设计与实现 |
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| 引用本文： | 王昆,滕吉. 铁路客户服务中心桌面辅助系统的设计与实现[J]. 计算机与现代化, 2014, 0(3): 215. DOI: 10.3969/j.issn.1006-2475.2014.03.050 |
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| 作者姓名： | 王昆 滕吉 |
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| 基金项目： | 铁道部科技研究开发计划重点课题(2012X005-D) |
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| 摘 要： | 桌面辅助系统不仅是铁路客户服务中心工作人员业务操作的平台，还是所有业务系统中的核心系统。本文描述铁路客户服务中心的相关业务，分析系统之间的关联关系，设计并实现系统架构与各功能模块，并通过负载测试与实际生产对系统进行检验。
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| 关 键 词： | 核心系统 系统架构 客户服务业务系统 负载测试 负载均衡 设计模式 |
| 收稿时间： | 2014-03-31 |
Design and Implementation of Railway Customer Service Center Desktop Assistant System |
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| WANG Kun,TENG Ji. Design and Implementation of Railway Customer Service Center Desktop Assistant System[J]. Computer and Modernization, 2014, 0(3): 215. DOI: 10.3969/j.issn.1006-2475.2014.03.050 |
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| Authors: | WANG Kun TENG Ji |
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| Abstract: | Desktop assistant system is not only a platform that the customer service folks work on, but also acts as a core system in all other business systems. This paper describes the relevant business of the railway customer service center, and analyzes the relationship between the systems. The system architecture and the function module are also designed and implemented. In addition, the system is tested through the load testing and actual production. |
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| Keywords: | core system system architecture customer service business systems load testing load balancing design patterns |
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