IV-Controlling in einem Systemhaus |
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| Authors: | Prof. Dr.-Ing. Thorsten Spitta Dipl. Ing. Helmut Schmidpeter |
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| Affiliation: | 1. Fakult?t für Wirtschaftswissenschaften, Universit?t Bielefeld, D-33501, Bielefeld, Deutschland
2. sd&m AG, Thomas-Dehler-Str. 27, D-81737, München, Deutschland
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| Abstract: | This paper analyses the characteristics of software houses as service providers. The tasks of internal IT-services are determined from these characteristics and a reporting system for the IT-controlling is outlined. The concept results from the analysis of one of the 25 largest German software houses. The paper concludes with a case study of the fiscal year 2000 IT-controlling report of the above-mentioned firm. |
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